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    • HOME
    • OUR TEAM
    • SERVICES
    • BOOKING
    • CONTACT
    • SHOP
    • CAREERS & EDUCATION
    • PREPARATION & AFTER CARE
    • UPCOMING EVENTS
  • HOME
  • OUR TEAM
  • SERVICES
  • BOOKING
  • CONTACT
  • SHOP
  • CAREERS & EDUCATION
  • PREPARATION & AFTER CARE
  • UPCOMING EVENTS

BOOKING & CANCELLATION POLICY.

Shine. West Dundee

When scheduling any hair color service online, it must be followed by either a haircut appointment or a blow dry style. If this is not done, your appointment may be cancelled and we may have to reschedule your hair color service. Please call 847.503.0000 (West Dundee location) or 847.683.0000 (Huntley location) if you have any questions or problems booking online.  


When booking online via the online chat option,  Instagram or other social media platform, please be sure to indicate which location you are requesting, provide a cell phone number and note that you will be required to confirm said appointment inquiry with the specific location.

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CANCELLATION POLICY.

Cancellation of an appointment for any service should be done over the phone with more than 48-hours notice. If an appointment is missed without the appropriate cancellation timeframe, for the first occurrence, we will require a 50% deposit for all future appointments, paid at the time you schedule. If an appointment is missed without the appropriate cancellation timeframe a second time, future appointments will not be scheduled until the missed appointment has been paid in full (a deposit will still be required at the time of booking to schedule a future appointment). We love our guests.  And we understand that life happens, and emergencies arise.  Our policy is in place to protect and respect our stylist’s time and livelihoods, and to keep sought-after appointment times open if necessary for other guests to be able to schedule.   Exceptions can be made to our cancellation policy should it be warranted.

Schwarzkopf Professional Salon
Mr. Smith product available in Salon and online
Kevin.Murphy product available in Salon and online
PCA skin product in Salon, used in facials and available for purchase.
Alterna product available in Salon and online
J | Z Styles Co. hair extensions
Bellami hair extensions
Living Proof products available in Salon and online for purchase

 2016-2023© All content copyright of Shine. Salon & Dry Bar | Prices and services are subject to change without notice. 

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  • PREPARATION & AFTER CARE
  • UPCOMING EVENTS

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