BOOKING & CANCELLATION POLICY

---

When scheduling any hair color service online, it must be followed by either a haircut appointment or a blow dry style. If this is not done, your appointment may be cancelled and we may have to reschedule your hair color service. Please call 847.503.0000 (West Dundee location) or 847.683.0000 (Huntley location) if you have any questions or problems booking online.  

Cancellation of an appointment for any service should be done over the phone with more than 48-hours notice. If an appointment is missed without the appropriate cancellation timeframe, for the first occurrence, we will require a 50% deposit for all future appointments, paid at the time you schedule. If an appointment is missed without the appropriate cancellation timeframe a second time, future appointments will not be scheduled until the missed appointment has been paid in full (a deposit will still be required at the time of booking to schedule a future appointment). We love our guests.  And we understand that life happens, and emergencies arise.  Our policy is in place to protect and respect our stylist’s time and livelihoods, and to keep sought-after appointment times open if necessary for other guests to be able to schedule.   Exceptions can be made to our cancellation policy should it be warranted.